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New user stat

A "new user" or "new instal" stat, available through the Stats Insight dashboard, would be useful to allow for a more accurate picture of adoption at an institution. Raised by: Roehampton University
8 months ago in Stats 0 Future consideration

Please create a support system where all of my colleagues can view the status of an issue

An issue turned in via your intercom system can not be followed by my colleagues. So I have to keep track of things myself in order for my colleagues there is an issue with something. At several organizations we can keep track via support numbers.
over 1 year ago in Other 1 Working on it

Stats on monthly total users

Dear Team, It would helpful, if you provide the data on the total number of users, currently we could see engaged and active users which doesn't provide clear picture on the total users. Also, currently the platform provides yearly data. We launch...
11 months ago in Stats 3 Future consideration

Can we move the 'Services' box above 'Tools'

Can we move the 'Services' box above 'Tools', on smaller browser windows it is often hidden, and the tools menus is less important
almost 2 years ago in Dashboard UI / Lean Library Futures Features 0

Stats on most searched contents or resources

It would be helpful, if you could provide stats/data on the most searched contents or resources in the browser by the user. It could be both the resources which the organisation subscribes to or the unique resources or contents. It would be helpfu...
12 months ago in Stats 1 Future consideration

Set times during the day for Assist messages to show

Request from: Joseph, York St John University Original report: I wanted the Library Support Assist Message only for after hours. Rather than manually set it on and off, can we set the message for certain hours that is not constrained by the date (...
almost 2 years ago in Assist 0

Ability to order tools within the sidetray

Request from: John, Lancaster Original report:We would like to bring the Services above Tools part as it is more important information for our patrons.
almost 2 years ago in Extension UI / Librarian configurations 0 Future consideration

Enable Keyword Enhancements to pick up non-Latin alphabet and diacritics

Request from: Clare (on behalf of Weizmann, Chris Lewis selling LLF) Original report: Client asked about if Keyword Enhancement can detect Hebrew (for example). Explanation from LL: We have client from countries with language that are not alphabet...
almost 2 years ago in Language provision / Lean Library Futures Features 0 Reviewed - On hold

Assign default location of FAB

Request from: Alli, UEA UEA mentioned that they would like to decide where the default location of the FAB should be. Ex: right bottom covers their chat button and may people complained about it
almost 2 years ago in Floating Action Button (circle logo) 0 Future consideration

User groups

Request 1 from: Angela, UCL Original report: They would like to see the Stats according to the user group. For example, the usage of undergrad and postgrade. Suggested solution by the client: Extension can gather data of the user group so it helps...
almost 2 years ago in User segmentation 0 Future consideration