Please create a support system where all of my colleagues can view the status of an issue
An issue turned in via your intercom system can not be followed by my colleagues. So I have to keep track of things myself in order for my colleagues there is an issue with something.
At several organizations we can keep track via support numbers.
Hi again, Anja! Thanks very much for your feedback on issue reporting. We are currently in the process of moving support platforms from Intercom to Zendesk. I have checked with our Customer Success team, and we will be working to integrate our feedback tracking into Zendesk, which we are launching at the end of March. Please do keep using this portal to submit your product feedback, it's always great to hear it! Best, Becca
Hi again, Anja! Thanks very much for your feedback on issue reporting. We are currently in the process of moving support platforms from Intercom to Zendesk. I have checked with our Customer Success team, and we will be working to integrate our feedback tracking into Zendesk, which we are launching at the end of March. Please do keep using this portal to submit your product feedback, it's always great to hear it! Best, Becca